Employee attrition is not a new theory; in fact, it has been a part of the industry for years. However, over the last couple of years, it has increased to another level. Although Attrition may seem a regular pursuit, the repercussions it may lead to can be completely everlasting. Companies with higher depreciation rate usually struggle to strengthen their business, because their majority of the time goes in hiring and training new people.
So, you must be thinking, what are the potential reasons for Attrition? Why do people quit BPO in spite of a decent salary?
Well, to answer all your questions, the following are some of the prime reasons which lead to employee erosion in the BPO sector.
1. Improper Screening of Employees
Recruitment is a lengthy process. Sometimes recruiters do not have that sweet time to go through the applicant’s profile in detail. This results in selecting employees who may not be interested in BPO work. These are the ones who are looking for a job just for the sake of money. Rather, recruiters should assess the candidates thoroughly, and employees with passion towards the industry should be preferred.
2. Training Issues
Every new employee in the industry usually goes through a training program which guides them about the internal procedures and policies. If an organization fails to provide this necessary training to its workers, they may feel frustrated at work, which further leads to Attrition.
3. Monotonous Work
As far as considering the current dynamics of the industries, it’s important that companies give their employee a chance to work on projects requiring different skills. If they fail to do so, then by working on the same kind projects for years, employees may start feeling dull and depressed. Thereafter, they start looking for better growth opportunities in other companies. This is a very common reason for employee resignation.
4. Work-Life Balance
The BPO industry is known for its odd hour shifts and workload. Managing night shifts sound doable at the start, but eventually, it gets intimidating. It so happens sometimes that Call centre employees don’t even get time to take necessary breaks. Therefore, many employees leave this type of work after a few months of joining.
