What do recruiters look in the resume of a BPO candidate?

India has witnessed consistent employment growth in the last couple of years. There has been a huge pool of candidates seeking employment. The competition is so huge that getting shortlisted for a job interview is a task in itself.

 Employers find the right candidates through different job portals for their organization. Every day hundreds of people update their resumes in these job portals in search of new opportunities. In the midst of this, you must be wondering how to stand out of the crowd and grab that opportunity? Well, the only tool here is a good resume.

 A full-fledged, professionally written resume can do wonders for you that cannot be expressed. It can help you get interview calls within no time. A resume is the first piece of information that the employer refers before shortlisting a candidate.

Now, let’s look at some important aspects that a recruiter looks for in a resume.

1. Experience

A good experience creates a favorable impression. It shows that the applicant has exposure to a variety of work and is flexible enough to adjust to a new workplace. In the BPO Industry, if the candidate has the experience of working with different kinds of business domains like IT, Telecom, Sales, and marketing, he/she gets an edge over other candidates.

2. Skills

In a BPO job, the skills required may vary according to the job description. Having said that, the ability to handle clients and good communication skills are the most important talents required for a BPO.

3. Roles and Responsibilities

Previous roles and responsibilities of a candidate play a crucial role in resume shortlisting. If the recruiter finds them coordinating with the responsibilities of their company’s requirement, they definitely give a chance to that applicant.

 4. Professional Format

A professionally written resume catches the attention of the recruiter immediately. Therefore, always make sure, the profile is written in chronological order. Also, an official font should be used for resume writing which gives a presentable look.

 5. Use of Keywords

Keywords are another significant attribute of a resume. Use of certain keywords gives an impression of relatability to the potential employer. It mirrors the applicants profile with the recruiter’s expectations.

 6. No Grammatical Errors 

Grammar mistakes give a shabby appearance to a resume. No matter how qualified an individual maybe but grammar can completely change the game. It is a sign of poor communication skills which is not accepted in a BPO job.

These were some features that add a character to your resume. Keeping this in mind, you can build an eye-catching job profile for yourself.