Getting a good job is one of the most important milestones of every individual's life. Every year thousands of graduates jump into the job pool to get their dream jobs. But this desire to get success soon turns into a rat race when multiple candidates apply for the same opportunity. Though a lot depends on a person's talent, qualification, and knowledge, there are certain dos and don'ts in getting hired. If you follow them religiously, your chances of getting selected definitely increase.
To start with, let's have a look at the list of must-follow points that can completely turn the tables for you.
Do
● Clear communication is the most essential quality that you need to possess to work in a BPO. Therefore, speak clearly in a polite and comforting tone.
● Body language depicts a person's personality, so keeping a smile on face while interacting makes the conversation healthier.
● In general, listening is an excellent quality, especially when you listen to your customers' they feel essential. So always try to be an active listener.
● Learn about the calling system and other hardware required for day to day customer calling. This will result in a seamless work in desired time.
● Explain the plan of action to the customer in detail. If there is anything that the customer needs to do from their end, make sure they know the procedure.
● Remember, you represent the organization that you are working with. One wrong experience can go against the company's reputation, so try to provide the best customer service.
Now, let's go through some of the wrong practices that should never be followed in a BPO job.
Don't
● Interrupt an angry customer. If you try to do this rather than listening to them, the results can be dangerous.
● Even though it's important to listen, too much silence can make the other person feel neglected and unwanted. So, try to address the issue subtly without irritating the client even more.
These were some of the pro tips that you must follow while you work in a BPO. Cultivating these habits will definitely do wonders for you!
